What information should be gathered from a customer as the first question?

Gathering information about the specific problem a customer is looking to address is essential as the first step in the pest control process. This question helps to identify the customer's immediate concerns and needs, which could range from a particular pest issue to the severity of an infestation. Understanding the problem allows pest control professionals to tailor their approach, recommend appropriate treatments, and evaluate the situation accurately.

By focusing on the problem initially, you can also determine other aspects that influence the service, such as the urgency of the response needed and the potential strategies to be employed. This foundational understanding sets the stage for discussing budget, chemical preferences, or specifics about the pest population, as those factors will often depend on the nature of the issue the customer is experiencing.

Thus, starting with the problem not only addresses the customer's primary concern but also facilitates a more informed and effective pest control plan moving forward.